Our Customer Service & Account Rehabilitation service is designed to re-engage customers who have fallen into arrears. 

Through professional and considered face-to-face visits and interaction, we aim to rebuild communication, understand the customer’s situation, and encourage constructive solutions. 

This service focuses on restoring relationships, supporting customers back into regular repayment terms and helping clients achieve positive outcomes without the need for escalation.

Our Arrears Reminder Service provides professional in-person visits to customers with overdue accounts. These visits act as a timely reminder, encouraging prompt payment while maintaining a respectful and supportive approach. By engaging face-to-face, we help to reinforce the importance of repayment, reduce the risk of escalation, and demonstrate a commitment to fair and effective account management.

Our Tracing Services help locate individuals or businesses that have become uncontactable. Using specialist techniques and data sources, we provide accurate, ethical, and compliant tracing to support legal proceedings, debt recovery, or account management. This service ensures clients can progress cases with up-to-date contact information, reducing delays and improving recovery outcomes.

Our Process & Document Service ensures the reliable delivery of legal documents, court orders, and urgent instructions. Standard service includes up to three attendance attempts, full reporting, and compliant proof of service for court. Urgent instructions can be accommodated with same-day attendance and direct collection, giving clients confidence that deadlines are met and legal processes are fully supported.

Debt Recovery Visits provide effective face-to-face engagement with debtors to resolve outstanding balances. Our agents attend in person to encourage payment, resolve disputes, and avoid escalation wherever possible.

Personal attendance delivers far higher success than calls letters or other avoidable correspondance helping our clients recover debts effectively while maintaining positive customer relationships and resolving cashflow.

Our Full Debt Recovery & Pre-Court Viability service combines face-to-face debt recovery with expert assessment of a debtor’s financial situation and willingness to pay. 

Agents attend in person to encourage repayment and gather vital intelligence. Clients receive a detailed report outlining the likelihood of successful litigation, allowing informed decisions before committing to court costs.

Specialist in-person visits designed to support customers experiencing hardship or vulnerability. 

Our trained officers assess individual circumstances with sensitivity, provide reassurance, and work to identify appropriate solutions. 

We prioritise safeguarding, empathy, and compliance to ensure every interaction is handled with professionalism and care.

This service can identify individuals playing the system to their advantage and we resolve files in our clients interests, and for those in genuine hardship other solutions found. 

Our clients find this service allows focus to be applied on those whom refuse resolution but also support those whom require extra help to get them back on track